FAQ'S
Roman Leather Goods Handcrafted Leather Handbags & Hats, Proudly Australian
Welcome to the Frequently Asked Questions section of Roman Leather Goods. We've put together answers to some of the most common customer queries to help make your shopping experience seamless and informed. If you don’t see your question here, feel free to reach out to our support team.
GENERAL INFORMATION
Q: What is Roman Leather Goods?
A: Roman Leather Goods is an Australian owned online store offering a curated collection of premium leather handbags and hats. Our products are crafted from high-quality materials to bring you timeless style and durability.
OUR PRODUCTS
Q: What do you sell?
A: We specialise in handcrafted leather handbags and genuine leather hats, designed with care and made to last. Whether you're looking for a classic handbag or a stylish hat for all seasons, we’ve got you covered.
Q: Where are your products made?
A: Our items are crafted by skilled artisans using genuine leather. Many products are sourced from reputable leather manufacturers in Australia.
SHIPPING & DELIVERY
Q: How long does delivery take?
A: Standard delivery across Australia typically takes 3–9 business days, depending on your location. For remote and regional areas, please allow up to 12 business days.
Q: Do you offer express shipping?
A: Yes, express shipping is available at checkout for an additional fee. Estimated delivery is 1–3 business days.
Q: What are your shipping charges?
A: We offer free standard shipping on all orders within Australia. Express shipping fees are calculated at checkout based on your location.
Q: When will my order be processed?
A: Orders are processed Monday to Friday between 9:00 AM and 5:00 PM AEST. Orders placed after hours or on weekends/public holidays will be processed the next business day.
Q: Can I track my order?
A: Yes. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order at any time via our Track Order page.
RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all original tags and packaging. For more details, visit our Returns & Refunds Policy page.
Q: How do I return an item?
A: To initiate a return, contact us at support@romanleathergoods.com with your order number and reason for return. We will provide return instructions within 1–3 business days.
Q: How long do refunds take?
A: Once your return is received and approved, your refund will be processed to the original payment method within 7 business days. We’ll notify you as soon as your refund is issued.
Q: What if my item is faulty or damaged?
A: If your item arrives faulty or damaged, please contact us immediately with photos. We will offer a replacement, repair, or full refund in accordance with Australian Consumer Guarantees.
PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept a range of secure payment options including:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Union Pay
- Visa
All payments are processed securely using industry-standard encryption and fraud prevention tools.
PRODUCT INFORMATION
Q: Where can I find more details about a product?
A: Each product page includes detailed descriptions, materials, dimensions, and high-quality images. If you need further assistance, feel free to contact us anytime.
CUSTOMER SUPPORT
Q: How can I get in touch with your team?
A: We're here to help! You can contact our support team in the following ways:
Live Chat: Available 24/7 via our website for real-time assistance
Phone: +61 (48) 081-0587
Email: support@romanleathergoods.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM